The edibles tasted horrible and the customer was right

Last week a customer came back to the dispensary to return a bag of edibles.

When the customer walked through the door with the bag, he had a look of disappointment on his face. I decided to speak with the customer personally. I have been the manager of the dispensary for the past six months. I am the person in charge of ordering our cannabis products. I politely asked the customer to provide me with some reasons why the edibles were being returned. The guy told me that they tasted horrible. The edible cannabis product was a bag of chocolate chip cookies. I opened the bag and smelled the contents. There was a horrible odor coming from inside. I decided to open the bag of edibles. I dumped the entire contents onto a piece of paper. Several cookies had white spots that looked like mold. The customer wanted me to taste the edibles, but I was convinced by the smell and putting one in my mouth didn’t seem necessary. The customer was disappointed and I tried to make things right. I offered to replace the product, but he wasn’t interested in getting the same items again. I even offered to replace the edible cannabis product with something of higher value. He wanted his money back and there was nothing else I could do to make him happy. After the customer left the store, I decided to try the cookies. The guy was right and they tasted absolutely dreadful. I decided to remove all of the cookies until I could reach the manufacturing company.

 

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